Shipping policy

Last updated: 18 August 2026

Dispatch times

In-stock orders are normally dispatched by the end of the next working day.

Orders placed during weekends or UK bank holidays will be processed on the next working day. If an item is unexpectedly unavailable, we will contact you with an estimated dispatch date and the option to cancel for a full refund.

Delivery service

Orders are sent using a tracked DPD delivery service.

Once dispatched, delivery is normally expected on the following working day for most UK mainland addresses. DPD delivery times are estimates rather than guarantees. Weather, seasonal demand, courier disruption and circumstances outside our reasonable control may occasionally cause delays.

Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and other remote locations may take longer. Available services and any additional delivery charge will be shown at checkout.

Delivery charges

Any applicable delivery charge will be clearly displayed during checkout before payment is completed.

Tracking your order

Once your order has been dispatched, tracking information will normally be sent by email or directly by DPD. DPD may also provide a delivery window and options to leave the parcel with a neighbour or in a nominated safe place.

Delivery addresses

Customers are responsible for supplying a complete and accurate delivery address. If an address needs to be changed, contact hello@4gcctv.com as soon as possible.

We will try to make the change before dispatch, but we cannot guarantee that an address can be amended after an order has entered the fulfilment process.

Delayed, missing or damaged deliveries

If your parcel has not arrived within three working days of dispatch, please contact hello@4gcctv.com with your order number so we can investigate with DPD.

Please inspect your order after delivery. If anything arrives damaged or incomplete, contact us as soon as reasonably possible and include photographs of the parcel, packaging and affected item where possible. This does not affect your statutory rights.

Delivery deadline

Unless a different delivery period has been agreed with you, orders will be delivered within 30 days of purchase. If we cannot meet that deadline, you may be entitled to cancel the order and receive a refund.

Returns

Please do not send an item back without first contacting us. Returns, cancellations and refunds are covered by our separate Return and Refund Policy.

These drafts reflect the UK requirement to provide business details and clear delivery arrangements, costs and expected times. UK guidance also states that goods should normally be delivered within 30 days unless otherwise agreed. GOV.UK distance-selling guidance. DPD advertises tracked UK next-day services, but availability depends on the destination. DPD UK services.